Job openings for desktop engineer l1 in kolhapur rajarampuri kolhapur

Key Responsibilities:

End-User Support:
Provide first-level technical support to end-users via phone, email, or in-person.
Troubleshoot and resolve hardware, software, and network-related issues on desktops and peripherals.
Hardware and Software Installation:
Install, configure, and upgrade desktop hardware and software components.
Set up and deploy new desktops, laptops, and related equipment.
System Maintenance:
Perform routine maintenance tasks, including system updates, patches, and antivirus scans.
Monitor system performance and address issues proactively.
User Training:
Assist users in familiarizing themselves with hardware and software functionalities.
Provide basic training on common applications and tools.
Documentation:
Maintain accurate records of hardware and software inventory.
Document support interactions and resolutions for future reference.
Collaboration:
Collaborate with other IT support teams to escalate and resolve complex technical issues.
Communicate effectively with end-users and other IT staff.
Remote Assistance:
Provide remote assistance using remote desktop tools to troubleshoot and resolve issues.
Assist users with remote access and connectivity.
Security Compliance:
Enforce security policies and procedures related to desktop systems.
Ensure compliance with company security standards and protocols.
Troubleshooting Documentation:
Document common issues and resolutions in the knowledge base for reference.
Contribute to the creation and maintenance of troubleshooting guides.
Qualifications and Skills:
Associate's degree or relevant certification in Information Technology or a related field.
Basic understanding of desktop hardware, operating systems, and common software applications.
Familiarity with Windows and Mac operating systems.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.