Pune, Chakan, Pimple Gurav, Pimple Saudagar
Handle inbound or outbound calls in a professional and courteous manner.
Provide accurate information and assistance to customers regarding products or services.
Resolve customer queries, concerns, and issues effectively.
Communicate with customers through various channels, such as phone, email, or chat.
Maintain a clear and positive communication style.
Accurately document customer interactions and transactions.
Update customer records and databases with relevant information.
Acquire a thorough understanding of the products or services offered by the client.
Stay informed about updates, changes, and promotions.
Adhere to quality standards and processes set by the BPO organization.
Ensure compliance with company policies and procedures.
Collaborate with team members and other departments to resolve complex customer issues.
Participate in training sessions and team meetings.
Efficiently manage and prioritize tasks to meet performance targets.
Meet and exceed productivity and quality metrics.
Bachelor's degree in any discipline (depending on the company's requirements).
Strong verbal and written communication skills.
Basic computer skills and familiarity with MS Office applications.
Ability to work in a fast-paced and dynamic environment.
Willingness to work in shifts, including evenings and weekends.
|0 - 1 Years
|90 Thousand To 2 Lac P.A.
|ITES / BPO / KPO / LPO / Customer Service
|Higher Secondary, Secondary School, Diploma, Other Bachelor Degree
|Call Center Trainer Call Coordinator Bpo Executive
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