Job openings for bpo executive in pune chakan pune pimple gurav pune

Key Responsibilities:
Customer Support:
Handle inbound or outbound calls in a professional and courteous manner.
Provide accurate information and assistance to customers regarding products or services.
Resolve customer queries, concerns, and issues effectively.
Communication:
Communicate with customers through various channels, such as phone, email, or chat.
Maintain a clear and positive communication style.
Documentation:
Accurately document customer interactions and transactions.
Update customer records and databases with relevant information.
Product/Service Knowledge:
Acquire a thorough understanding of the products or services offered by the client.
Stay informed about updates, changes, and promotions.
Quality Assurance:
Adhere to quality standards and processes set by the BPO organization.
Ensure compliance with company policies and procedures.
Team Collaboration:
Collaborate with team members and other departments to resolve complex customer issues.
Participate in training sessions and team meetings.
Time Management:
Efficiently manage and prioritize tasks to meet performance targets.
Meet and exceed productivity and quality metrics.
Qualifications:
Bachelor's degree in any discipline (depending on the company's requirements).
Strong verbal and written communication skills.
Basic computer skills and familiarity with MS Office applications.
Ability to work in a fast-paced and dynamic environment.
Willingness to work in shifts, including evenings and weekends.