Pune, Wakad, Hinjewadi
Answer incoming calls promptly and professionally.
Make outbound calls as required, following established scripts or protocols.
Provide information, answer inquiries, and direct calls to the appropriate individuals or departments.
Schedule and coordinate appointments or meetings based on customer or client requests.
Update calendars and ensure accurate information regarding appointments.
Address customer inquiries, concerns, and requests with a focus on delivering excellent customer service.
Resolve issues or escalate them to the appropriate department for resolution.
Coordinate communication between internal teams, departments, and external parties.
Relay messages, instructions, or information accurately and in a timely manner.
Enter relevant information into databases or customer management systems.
Maintain accurate and up-to-date records of calls, appointments, and customer interactions.
Conduct follow-up calls to gather feedback, confirm appointments, or ensure customer satisfaction.
Document outcomes and update records accordingly.
Manage and organize documents related to calls, appointments, and customer interactions.
Ensure confidentiality and security of sensitive information.
Collaborate with other departments, such as customer support, sales, and administration, to coordinate activities and information flow.
Attend meetings to stay informed about organizational updates and changes.
Monitor and ensure adherence to call handling and communication standards.
Provide feedback and suggestions for improving call coordination processes.
Qualifications and Skills:
High school diploma or equivalent; additional education or training in customer service is a plus.
Proven experience in a similar role or a customer service-oriented environment.
Excellent verbal communication
|0 - 1 Years
|90 Thousand To 1 Lac 75 Thousand P.A.
|ITES / BPO / KPO / LPO / Customer Service
|Higher Secondary, Professional Degree, Other Bachelor Degree
|Service Desk Call Coordinator
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