Pune, Pimple Nilakh, Pimple Gurav
Key Responsibilities: Customer Support Executive
Respond promptly to customer inquiries through various channels (phone, email, chat, etc.).
Provide accurate and comprehensive information about products, services, and policies.
Address and resolve customer complaints, issues, and concerns in a professional and timely manner.
Investigate and analyze customer problems and find appropriate solutions.
Collaborate with other departments to resolve complex issues and escalate when necessary.
Ensure follow-up to guarantee resolution and customer satisfaction.
Stay informed about the company's products, services, and policies.
Continuously update knowledge to effectively assist customers and provide accurate information.
Documentation and Reporting:
Document customer interactions, issues, and resolutions in the customer support system.Provide regular reports on common customer issues and feedback to improve products or services.
Educate customers on how to use products or services effectively.
Create and update user guides, FAQs, and other support materials.
Conduct quality assurance checks on customer interactions to maintain service standards.
Identify areas for improvement and provide feedback to the team.
Collaborate with other departments, such as sales, marketing, and product development, to address customer needs and concerns.
Share customer feedback to contribute to product and service improvements.
Proactively identify opportunities to improve customer support processes.
Participate in training sessions and workshops to enhance skills and knowledge.
Qualifications and Skills:
Bachelor's degree in business, communication, or a related field.
Proven experience in customer support or a related role.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
|0 - 1 Years
|90 Thousand To 2 Lac P.A.
|Financial Services / Banking, Investments / Insurance / Stock Market / Loan
|Higher Secondary, Secondary School, B.A, B.Com
|Coordination Skills Customer Support Executive
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