Job openings for desktop engineer l1 in kolhapur rajarampuri kolhapur

Desktop Engineer L1 (Male)

Kolhapur, Rajarampuri

Key Responsibilities:

End-User Support:
Provide first-level technical support to end-users via phone, email, or in-person.
Troubleshoot and resolve hardware, software, and network-related issues on desktops and peripherals.
Hardware and Software Installation:
Install, configure, and upgrade desktop hardware and software components.
Set up and deploy new desktops, laptops, and related equipment.
System Maintenance:
Perform routine maintenance tasks, including system updates, patches, and antivirus scans.
Monitor system performance and address issues proactively.
User Training:
Assist users in familiarizing themselves with hardware and software functionalities.
Provide basic training on common applications and tools.
Maintain accurate records of hardware and software inventory.
Document support interactions and resolutions for future reference.
Collaborate with other IT support teams to escalate and resolve complex technical issues.
Communicate effectively with end-users and other IT staff.
Remote Assistance:
Provide remote assistance using remote desktop tools to troubleshoot and resolve issues.
Assist users with remote access and connectivity.
Security Compliance:
Enforce security policies and procedures related to desktop systems.
Ensure compliance with company security standards and protocols.
Troubleshooting Documentation:
Document common issues and resolutions in the knowledge base for reference.
Contribute to the creation and maintenance of troubleshooting guides.
Qualifications and Skills:
Associate's degree or relevant certification in Information Technology or a related field.
Basic understanding of desktop hardware, operating systems, and common software applications.
Familiarity with Windows and Mac operating systems.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.

Experience 0 - 2 Years
Salary 1 Lac To 2 Lac 25 Thousand P.A.
Industry IT Hardware / Technical Support / Telecom Engineering
Qualification Higher Secondary, Diploma, Advanced/Higher Diploma, Other Bachelor Degree
Key Skills Hardware Networking Engineer Desktop Engineer Technical Support walk in

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