Provide first-level support for desktop-related issues, including hardware, software, and peripheral devices.
Respond to help desk tickets, emails, and phone calls in a timely and professional manner.
Diagnose and resolve hardware and software issues on desktops, laptops, and other end-user devices.
Escalate complex issues to higher-level support teams when necessary.
Hardware Setup and Maintenance:
Install, configure, and maintain desktop hardware components, such as CPUs, RAM, hard drives, and peripherals.
Conduct routine maintenance and upgrades on desktop systems.
Software Installation and Configuration:
Install, configure, and troubleshoot operating systems and standard desktop applications.
Assist users with software-related issues and provide training when necessary.
User Account Management:
Create and manage user accounts, profiles, and access permissions.
Reset passwords and assist users with account-related issues.
Implement and enforce endpoint security measures, including antivirus software and system updates.
Collaborate with the security team to address security incidents on end-user devices.
Maintain accurate records of hardware and software inventory.
Document troubleshooting procedures and solutions for common issues.
Communicate technical information to non-technical users in a clear and understandable manner.
Provide updates on issue resolution and follow-up with users as needed.
Collaborate with other IT support teams to ensure seamless resolution of issues.
Work with system administrators and network engineers to address connectivity and access issues.
Qualifications and Skills:
Associate's degree or equivalent in Information Technology or a related field.
Entry-level experience in desktop support or a similar role.
Basic knowledge of desktop operating systems (Windows, macOS) and common productivity applications.
|0 - 3 Years
|1 Lac To 2 Lac 25 Thousand P.A.
|IT Hardware / Technical Support / Telecom Engineering
|Diploma, Advanced/Higher Diploma, Other Bachelor Degree
|Hardware Engineer IT Hardware Engineer Desktop Engineer
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