Job openings for desktop support engineer in pune

Roles and Responsibilities

 Identifying hardware and software solutions.
 Assembling Desktop & troubleshooting technical issues.
 Knowledge about laptop / Workstation / Server / CCTV.
 Diagnosing and repairing faults.
 Installing and configuring hardware and software.
 Speaking to customers to quickly get to the root of their problem.
 Providing timely and accurate customer feedback.
 Talking customers through a series of actions to resolve a problem.
 Following up with clients to ensure the problem is resolved.
 Replacing or repairing the necessary parts.
 Providing support in the form of procedural documentation.
 Managing multiple cases at one time.
 Testing and evaluating new technologies.
 Conducting electrical safety checks on equipment.

Desired Candidate Profile

 Prior experience in tech support, desktop support, or a similar role.
 Proficiency in Windows/Linux/Mac OS.
 Experience with remote desktop applications and help desk software.
 Attention to detail and good problem-solving skills.
 Traveling to the client’s location or connecting via a remote link.
 Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
 Knowledge of popular operating systems, software applications, and remote connection systems.